We would love to hear from you.
Got Questions?
Not sure about the ordering process or delivery details? Already placed an order but still have questions?
Check out our FAQs for answers on ordering, payment, and shipping—or reach out using the form!
FAQs
Ordering & Availability
Do I need to register to place an order?
No, you don’t need to register to place an order. You can check out as a guest for a quick and easy purchase. However, creating an account allows you to track your orders, save your preferences, and enjoy a smoother shopping experience in the future.
How do I know my order was received?
Within an hour of placing your order, you’ll receive a confirmation email. Make sure to check your spam folder too. If you don’t receive it, feel free to reach out.
How can I check if a wine is available?
All products with an “Add to Cart” button in our online store are available for order.
Shipping & Delivery
What are the delivery options?
We offer standard and express delivery options to suit your needs. Delivery times and costs vary based on your location. During checkout, you'll see the available shipping methods and estimated delivery times. We carefully pack every order to ensure your wine arrives safely. Cheers!
How long does shipping take?
We offer standard and express delivery options to suit your needs. Delivery times and costs vary based on your location. During checkout, you'll see the available shipping methods and estimated delivery times. We carefully pack every order to ensure your wine arrives safely. Cheers!
Do you ship internationally?
Currently, we ship to select countries. Shipping availability depends on local regulations regarding alcohol delivery. During checkout, you can enter your address to see if we ship to your location. If your country isn’t listed, feel free to contact us, and we’ll do our best to assist you!
Payments & Returns
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support secure payment options such as PayPal, Apple Pay, and Google Pay. If you have any questions about payment methods, feel free to reach out to us!
Can I return or exchange a wine?
We want you to love every bottle you receive. If your wine arrives damaged or there’s an issue with your order, please contact us within 7 days of delivery, and we’ll make it right. Due to the nature of wine, we typically cannot accept returns or exchanges for personal taste preferences, but we’re always happy to help you find something you’ll enjoy!
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We’ll work quickly to replace the affected bottles or issue a refund. Your satisfaction is our priority, and we’re here to make things right!
Wine & Recommendations
Can I get a personalized wine recommendation?
Yes! If you're unsure which wine to choose, we’re happy to help. Contact us with your taste preferences, favorite wine styles, or the occasion, and our team will recommend the perfect bottle for you.
Can I send wine as a gift?
Absolutely! You can send wine as a gift by entering the recipient’s shipping details at checkout. We also offer the option to include a personalized message with your order to make it extra special.
How should I store my wine?
To keep your wine at its best, store it in a cool, dark place with a consistent temperature, ideally between 45-65°F (7-18°C). Keep bottles lying on their side if they have a cork to maintain moisture and prevent drying out. Avoid direct sunlight, heat sources, and temperature fluctuations, as these can affect the wine’s quality.
